We regard the privacy of those who use this website (“the Site”) as very important
Who are we?
What information do we collect from visitors to the Site?
The information you provide may be used by us to offer you a quotation, deal with any aspects of your policy, to search credit reference agencies (who may keep a record of the search), and for customer surveys, market research and compliance business reviews. The information you provide us with may include your name, address, date of birth, telephone number, email address, renewal date(s), bank details including your credit/debit card number and expiry date and details of your directors, officers, employees and partners who must have consented to our using their details. Such information may be disclosed to regulatory bodies such as the Financial Conduct Authority, the Prudential Regulation Authority and to other insurance organisations, professional advisers and mediation companies to administer and regulate your insurance, help offset risks and prevent fraud. Any information you supply to us must be accurate and up to date and you should inform us if any such information requires updating.
How do we use your personal information?
UK Visa Solution is committed to your internet security. We will not share your personal information with any third party.
How do you access the personal information we hold about you
Under the terms of the Data Protection 1998, you are entitled to a copy of all the information we hold about you. You can do this by writing to us including your name and address to UK Visa Solution at 160 City Road, London EC1V 2NX
- WHAT IS THE PURPOSE OF THIS POLICY?
We always try to protect your personal privacy and this Privacy and Cookies Policy is here to help you understand what we may do with any information you share with us. This Privacy and Cookies Policy only relates to the processing of your Personal Information by UK Visa Solution.
We will only use information from which you can be identified, such as your name, contact details (“Personal Information”) which is provided to us, or otherwise obtained by us, in accordance with this Privacy Statement. We will ensure that your Personal Information is handled in accordance with the “Data Protection Legislation” (as defined at the end of this policy).
You can access our Websites homepages and browse our Websites without providing your Personal Information to us (save for some limited information we may collect depending on your browser settings), but if you do choose to give us your Personal Information by contacting us through the Websites (or otherwise engaging with us), you acknowledge that we may collect, use and transfer your Personal Information as set out in this Privacy and Cookies Policy. If you do not agree with this Privacy and Cookies Policy, do not give us your details.
This Privacy and Cookies Policy is part of our Terms and Conditions. We reserve the right to change this Privacy and Cookies Policy from time to time and you should therefore check this page frequently to ensure that you are happy with any changes.
- INFORMATION WE MAY COLLECT FROM YOU
When you engage with us we may collect the below Personal Information from you. Please ensure that the Personal Information that you provide to us is accurate and complete and notify us if any changes are made to your Personal Information so that we may update our records.
This Personal Information may include:
your title, name and surname;
your contact phone number and e-mail address.
demographic information such as preferences and interests; and
- WHOSE PERSONAL INFORMATION MIGHT WE COLLECT AND WHY?
In particular, we will collect and process the following information:
-3.1 People who register or place an order with us
We ask for your name, e-mail address, delivery address, billing address, mobile phone number and credit card details (as well as expiry date) or other payment details. We keep a record of this information so that we can recognise you and fulfil any orders you place securely with us (we do not keep a record of your payment details). We retain details of your orders and copies of any e-mail, social media or written correspondence you send us in order to maintain high standards of customer service. Once you have placed your order, you will then be able to check on your order status, manage your address book and stored payment methods and speed up the ordering process.
-3.2 People who apply for a job with us
Where you apply for a job with us, we may collect from you and third parties (where relevant) Personal Information such as your CV, any references, your right to work, your name and contact details and any other information that you supply to us as part of your application. Unless you ask us to keep such information on file for future opportunities or we need to retain such information for compliance with our legal obligations, if you are unsuccessful, we will only retain this Personal Information for as long as is reasonably necessary to process your application.
- TECHNICAL INFORMATION WE MAY COLLECT FROM YOU
We also automatically collect certain limited information about your device, your visits to our Websites and when you contact our staff through the online chat help system which may be considered Personal Information. Technical Information may include:
Device data. We may collect information about the type of device or platform you use (such as a computer or mobile device) to access our Websites and your choice of web browser.
Location data. Your use of our Websites may generate geographical data, such as the location or time zone of a device or IP address, which we may collect.
Log data about your visit. Your use of our Websites automatically generates information about your unique visit which we may collect. This can include uniform resource locators (URLs), data about your internet service provider, the number and timing of clicks to and from the content on our Websites, which events you view, page response times, download errors, length of visits to certain pages, page interaction data (such as scrolling, clicks, and mouse-overs), email engagement rates and activities, and methods used to browse away from the page. Typically we will not be able to identify you from this information.
Data about your interactions. Our websites may provide you with the opportunity to interact with content in certain ways, such as by sharing content on social media. These interactions create data which we may collect, for example, the contents of a post or comment, or whether a link or image was shared using a particular social media network.
- PERSONAL INFORMATION THAT WE RECEIVE FROM OTHER SOURCES
We may receive Personal Information from third parties who collect Personal Information from you and pass it on to us. For example, our staff may give us emergency contact information as part of our emergency scenario planning and details of their dependents and of other people in relation to their employee benefits arrangements. Where this is the case the third party is responsible for ensuring you are aware of this policy and to ensure you are happy with the ways in which your Personal Information will be used.
- HOW WE WILL USE YOUR DETAILS
We are committed to protecting your Personal Information and we will only use or disclose your Personal Information to (i) perform the contract we have with you, (ii) comply with our legal obligations, (iii) for our legitimate business interests (such as to analyse and improve our Websites, products and services), (iv) personalise your experience when you visit our Websites, (v) where you apply for a job with us, process your application and (vi) for any other purposes for which you have given your explicit consent.
Where you have explicitly consented or where we otherwise have a right to do so, we may from time to time contact you by post, electronic mail or mobile phone messaging about new products, special offers or other information which we think you may find interesting using the contact information which you have provided.
From time to time, we may also use your information to contact you for market research purposes by email or mail. This will only happen where you have opted-in to receive such communications. We may also use the information to customise the Websites according to your interests.
- SHARING YOUR PERSONAL INFORMATION
We will not share your Personal Information with third parties unless we have your explicit consent, need to share this information to enable us to fulfil our contract with you, are required by law or where otherwise necessary for our internal business processes.
- TRANSFERS OF YOUR PERSONAL INFORMATION OUTSIDE THE EEA
All your Personal Information is stored on our secure servers or those of our group companies or suppliers which may be situated outside of the European Economic Area (“EEA”). All such transfers take place in accordance with the Data Protection Legislation.
- ABOUT COOKIES AND HOW WE USE THEM
Cookies are small pieces of information in the form of text files that are sent to your browser from our web server and are stored on your computer. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than information about how you use the site and the data you choose to share with us (including data you automatically share with us by way of your browser settings).
There are essentially 3 different types of cookies that we use on our Websites:
Cookies essential to website operations – These cookies allow you to browse our website and search for products.
Non-essential but helpful cookies – These cookies help improve your experience on the site by allowing us to make alternative product suggestions based on which products you view.
Analytics and Marketing cookies – Analytical cookies monitor how you use our site and help us identify areas where we can improve the site. Marketing cookies are used when you visit the site via our emails or via other partner sites (affiliates) and give us visibility of how you found our site.
We take security seriously and we take precautions to keep your Personal Information secure. We have put in place appropriate physical, electronic and managerial procedures to safeguard the information we collect and endeavour to only work with third parties who provide equivalent protections (for example, if you provide us with your credit card information, the information is encrypted to ensure its security). However, due to the open communication nature of the Internet, we cannot guarantee that communications between you and us, or information stored on our servers, will be free from unauthorised access by third parties.
Please note, that the transmission of information via the internet is not completely secure and, although we will take steps to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted via the Website .
- YOUR CONTROL OVER YOUR PERSONAL INFORMATION
You may choose to restrict the collection or use of your Personal Information in the following ways:
- Whenever you purchase you may opt-out of receiving marketing communications from the relevant company by ticking the email marketing and/or mobile text alerts opt-out boxes at checkout.
- Whenever you are asked to fill in a form on any of the Websites, but you do not purchase product(s) there is a box that you can click to indicate that you want the information to be used by us for direct marketing purposes. By leaving this box un-ticked, unless you have explicitly opted-in for the relevant communications at another time, you will not receive the relevant communications.
- If you change your mind and decide you do not wish to receive communications from us, you can unsubscribe by clicking on the ‘unsubscribe’ link at the top or bottom of any emails or text messages you receive from us.
You may request a copy of the Personal Information that we hold about you under the Data Protection Legislation, for which no fee will be payable. If you would like a copy of the Personal Information we hold about you, please contact us using the contact us page.
You have the right to request that we amend your Personal Information (or part thereof) if you believe that any information we are holding on you is incorrect or incomplete. You also have the right to ask us to erase or stop processing any Personal Information we have about you where there is no longer a legal ground for us to hold it and, in some circumstances, you have the right to request that we transfer any information we hold about you to a specified third party. If you wish to exercise any of these rights, please write to or email us as soon as possible.
- HOW LONG WE RETAIN YOUR PERSONAL INFORMATION
Unless otherwise instructed by you, we will retain your Personal Information for only as long as we require for the purposes for which it was collected. Once the relevant purpose has been satisfied, we will securely delete or anonymise your Personal Information unless we are required to retain a copy of such information under applicable law.
- LINKS TO THIRD PARTIES
We may provide links to third party websites from time to time that we believe may be of interest to you. We do not control these websites and advise you to read the privacy statement applicable to each third party site you visit and we will not accept any responsibility for or liability in respect of either the contents or your use of these third party sites.
- 3RD PARTY AD SERVING
We allow other companies, called third-party ad servers or ad networks, to serve advertisements on our behalf. We do not provide any customer Personal Information to these advertisers or third-party websites.
- WHAT IS THE DATA PROTECTION LEGISLATION?
Data Protection Legislation means any law applicable from time to time relating to the processing of Personal Information and/or privacy, as in force at the date of this Agreement or as re-enacted, applied, amended, superseded, repealed or consolidated, including without limitation, the UK Data Protection Act 1998, the General Data Protection Regulation (EU) 2016/679, and the Privacy and Electronic Communications (EC Directive) Regulations 2003, in each case including any legally binding regulations, direction and orders issued from time to time under or in connection with any such law).
Should you have any queries or complaints in relation to how we use your Personal Information, please contact us using our contact us page. Should you wish to take any complaints or queries further, you have the right to contact the Information Commissioner’s Office regarding such issues.
- CHANGES TO THIS PRIVACY AND COOKIES POLICY
We may change this Privacy and Cookies Policy from time to time and any changes we make will be posted on our Websites and, where appropriate, notified to you when you next access any of the Websites or make a purchase with us. It is your responsibility to ensure that you are aware of the latest version of this Privacy and Cookies Policy and your continued use of our Websites will be deemed to be your acceptance of any revised terms.